User Experience and Employee Satisfaction Improvement Strategies for Multimodal AI Digital Humans
DOI:
https://doi.org/10.61360/BoniGHSS252019320710Keywords:
AI digital human, user experience, employee satisfaction, county level e-commerce, customer service collaborationAbstract
This paper solves the problem of collaborative management of user experience and employee satisfaction caused by multimodal AI digital human anchors in county-level e-commerce live streaming. We construct a theoretical analysis framework centered on the technology acceptance model, social exchange theory, and job demand resource model, exploring how user experience affects employee satisfaction through two ways: job resources and job demand. From the analysis results, it can be concluded that the optimization of user experience needs to focus on both functional and emotional aspects. Through division of labor design optimization, construction of employee empowerment system, technology adaptation and other strategies, external experience and internal satisfaction can be jointly improved. Making technology truly useful for people not only improves efficiency, but also enhances employee satisfaction.
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Copyright (c) 2025 Chao Hua, Sitian Wang, Ziai Wu
This work is licensed under a Creative Commons Attribution 4.0 International License.
